Tel: 01189 796 341


Cookie policy

Last Updated: 24/02/2020


  1. What are cookies?
  2. How we use cookies
  3. Types of cookies used on Each Person
  4. Like to understand more about cookies?

1. What are cookies?

Cookies are tiny text files stored on your computer. Certain web pages record information used to enable aspects of website functionality and look and feel. At we use cookies to keep track of what you have in your basket, to help us remember who you are, and to improve how our site works.

You are free to choose not to enable cookies on your computer. However, it will mean that your experience of using our website site will be affected, as some of the cookies help us to identify and resolve errors for example, or organise the site to show you content which we think you’ll find most relevant. Most web browsers have cookies enabled. You can visit the Managing cookies section for help to turn them on or off.

Or for more information on cookies, please check What are cookies, or your online choices.

2. How we use cookies

We use a combination of our own cookies, tracking cookies, and third-party cookies to enhance your browsing experience and to enable our website and app to function efficiently.

When you browse our website, whether or not you are registered, we and our validated set of third-parties will collect user information such as your location, language, IP address, when you visited our website, how you arrived on our website, the pages you visited, how long you spend browsing individual pages on our website, any products you have viewed, purchased, or put in your basket, and the browser and device you used to access our website.

In particular, we use cookies to:

· Help you to set up an account to configure your self service experience
· Allow you to register to access locked content
· Track user patterns to improve the site, identify you with an anonymous ID not recognisable personal data
· Allow you to contact us via live chat

We have relationships with third parties who may also set cookies during your visit to our website. The need for these is described in the third-party section below.

4. Types of cookies used on

Strictly necessary cookies
Some cookies are essential to our website. If these are disabled, your experience on our website may be interrupted and you may not be able to use the site correctly.

Cookie name


This cookie is set to identify the user. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. .


This cookie is set once user logs in successfully by the backend server. The cookie will have a sessionId which will be used to authorise the user for all the subsequent requests.

Local Storage

This cookie is set once the user logs in successfully. It holds the logged-in user detail, a token to authorize the user for all the subsequent requests and necessary URLs.

Performance cookies
Performance cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing. At no time is any of your personal data saved in these cookies.

Cookie name
This cookie name is associated with Google Universal Analytics. It stores and update a unique value for each page visited.
This cookie name is associated with Google Universal Analytics, which is a significant update to Google’s more commonly used analytics service. It is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports

Third-party cookies
Third-party cookies may be used on our website by approved organisations to provide services on our website.

Cookie name


Used to collect email opt-in subscription data from visitors on this page:


Hotjar cookie. This cookie is set when the user first lands on a page with the Hotjar script. It is used to persist the random unique ID. This ensures that behaviour in subsequent visits to the same site will be attributed to the same unique ID.


These cookies are associated with web analytics functionality and services from Hot Jar. They identify a visitor by a random unique ID, during a single browser session and indicates they are included in an audience sample.


Used by Hotjar to count how many times a website has been visited by different visitors


Used by Hotjar to detect the SEO-ranking for the current website.


Used by the pure chat plugin


This cookie is set by YouTube to keep track of user preferences for YouTube videos embedded in sites. It can also determine whether the website visitor is using the new or old version of the YouTube interface.


Visitor session identifier used to identify the visitor. This cookie is used by the contact widgets.


This duration-based stickiness cookie is used to map the session to the target. It encodes information about the selected target, encrypts the cookie, and includes the cookie in the response to the client.


This cookie is set by YouTube to track views of embedded videos.

4. Like to understand more about cookies?

If you’re interested in learning more about cookies and how to manage them, visit