Terms & Conditions
Last Updated: 16th July 2026
Version: 2.2
1. ACCEPTANCE OF TERMS
By accessing or using the Each Person Platform ("the Website"), you agree to comply with these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our services.
Updates to Terms
We may update these Terms periodically to reflect changes to our services, legal requirements, or business practices. Continued use of the platform after such updates constitutes your acceptance of the revised Terms. Please review this document regularly. Significant changes will be communicated via email or other direct notification methods.
Introduction
These Terms provide a clear guide to using the Each Person Platform. They outline:
• Earning and Redeeming Epoints: Details on how to accumulate and use Epoints for rewards.
• Program Guidelines: Rules for participating in the Each Person recognition scheme.
• Recognition Platform: Information on our employee recognition initiative.
By using the platform, you also agree to abide by our Privacy and Cookie Policy. Failure to comply with these Terms may result in the suspension or termination of your account, including forfeiture of your Epoints.
2. TERMINOLOGY
To ensure clarity, the following definitions apply:
• Epoints: The platform’s reward currency, valued at £0.005 per point (200 Epoints = £1). This value is subject to change at the company’s discretion with prior notice to users.
• Member/You: Any registered user of the Each Person Platform.
• Retail Partner: Businesses that offer rewards or opportunities to earn Epoints through the platform.
• Recognition Scheme: The program through which employers promote recognition by granting Epoints and sending Ecards.
• We/Us/Our: Each Person (Epoints Rewards Limited), the entity operating the platform.
For more details, visit www.eachperson.com.
3. USER ACCOUNTS
Registration
• To be a part of the Each Person Platform, you must:
• Be at least 18 years old.
• Have a valid email address.
• Upon registration, safeguard your account credentials. Notify us immediately if you suspect unauthorised access.
Expiration of Epoints and Multi-Retailer Vouchers
Any Epoints or multi-retailer vouchers that are issued and credited to your account shall remain valid for a finite duration of eighteen (18) months from the date of issuance. It is incumbent upon the account holder to redeem these credits within this prescribed period. Failure to utilise the Epoints or vouchers within the stipulated timeframe will result in their automatic expiration, rendering them null, void, and no longer available for redemption or use. No extensions, exceptions, or reinstatements shall be granted beyond this expiration period.
Account Forfeiture Upon Termination of Employment
In the event that you are granted membership to the Each Person platform, operated by Epoints Rewards Limited, as part of an arrangement facilitated by your employer, and you subsequently depart from the employment of said organisation—whether through resignation, termination, or any other means—your account shall be subject to immediate forfeiture. This forfeiture encompasses the entirety of the account, including but not limited to any accrued, remaining, or otherwise unutilised balance of Epoints, vouchers, or rewards. Such forfeiture shall take effect concurrently with the cessation of your employment, and no entitlement to the remaining balance shall persist thereafter.
Account Reactivation and Balance Reinstatement
Upon receipt of a formal request from the account holder, and subject to the sole discretion of Each Person (Epoints Rewards Limited), we may authorise the reactivation of a previously deactivated or forfeited account. However, notwithstanding the approval of such reactivation, any balance of Epoints, vouchers, or other credits that were forfeited at the time of deactivation shall not, under any circumstances, be reinstated, restored, or otherwise made available for use. The account reactivation shall pertain solely to the reopening of the account itself, and the prior balance shall remain irretrievably lost.
Termination of Employer Agreement
Should your employer elect to terminate or otherwise discontinue their contractual agreement or participation with Each Person (Epoints Rewards Limited), whether through mutual consent, unilateral decision, or any other form of cessation, your account shall be deactivated as a direct consequence of such termination. Upon deactivation of the account under these circumstances, any and all residual Epoints, vouchers, or other credits contained within the account at the time of deactivation shall be subject to immediate and irrevocable forfeiture. No claims, appeals, or requests for compensation with respect to the forfeited balance shall be entertained or considered.
Voluntary Termination of Account
You may, at your sole discretion and at any time, elect to terminate your account by providing the requisite notification to Each Person (Epoints Rewards Limited) in accordance with the prescribed procedures. Upon the effective termination of the account, any Epoints, multi-retailer vouchers, or other forms of credit that remain unutilised shall be deemed forfeited. Such forfeiture shall be final unless the Epoints or vouchers are redeemed prior to the official deactivation of the account. Once the account is deactivated, no further redemptions shall be permitted, and the balance shall be considered irretrievably lost.
Exception for Diesel Card Members:
Notwithstanding the aforementioned terms, individuals who possess membership through a Diesel Card arrangement shall retain limited and restricted access to their account for the specific and exclusive purpose of engaging in shop-only transactions. However, any balance of Epoints, vouchers, or other credits that were awarded or otherwise provided by the employer shall be forfeited upon the cessation of employment with said employer or in the event that the employer terminates their agreement with Each Person (Epoints Rewards Limited). This forfeiture shall be absolute, and no reinstatement or compensation shall be provided.
4. EARNING AND REDEEMING EPOINTS
Earning Epoints:
Epoints can be earned through:
• Making purchases through our Retail Partners.
• Cashback offers (subject to retailer-specific terms). Cashback amounts may change at any time due to changes by third-party retailers.
• Engaging in other promotional activities, which may change periodically.
Redeeming Epoints
To redeem Epoints:
• Log in to your account.
• Select your desired product.
• Complete the checkout process.
Rewards are typically delivered within 10 working days. If your reward is delayed or defective, contact us at support@eachperson.com within 30 days of redemption.
Evoucher Policy
Please note that once Evouchers have been accessed by a user they are non-refundable and cannot be exchanged.
Pricing Errors
We strive to ensure all product prices are accurate; however, errors may occasionally occur. If we identify a pricing error after you place an order, we reserve the right to cancel or amend the transaction. In such cases, we will notify you promptly and provide the option to proceed at the correct price or cancel your order with a full refund.
Important: Redemptions are subject to availability. Refunds for unused credits or subscriptions are subject to the specific terms of the program.
Epoints awarded by employers are non-transferable and cannot be recalled once granted. These become the property of the employee upon issuance.
Many of our clients do not award Epoints but instead award Multi-Retailer Vouchers. These Vouchers can be used to purchase products or gift cards from our platform. Any purchase made in the Each Person shop is actually for a Multi-Retailer Voucher, which can then be exchanged for a wide range of products or gift cards
5. CONTRIBUTIONS AND ENVIRONMENTAL IMPACT DONATING EPOINTS:
Users have the option to donate their Epoints to climate change initiatives supported by Each Person. The donated Epoints will be directed towards these eco-projects, and users will receive periodic updates on the impact of their contributions.
Eco-Donate Terms & Conditions
1. Introduction
The Eco-Donate feature is an initiative by Each Person that allows users to donate a portion of their cashback to environmental charities. By using this feature, you agree to the terms and conditions outlined below.
2. Eligibility
2.1. The Eco-Donate feature is available to all registered users of Each Person who receive cashback rewards.
2.2. Each Person reserves the right to modify or withdraw this feature at any time without prior notice.
3. Donations & Contribution Mechanism
3.1. By default, 10% of your cashback will be donated to the Each Person Eco Fund.
3.2. Donations are automatically deducted from cashback earnings before funds are credited to the user’s account.
3.3. Users can opt in or out of the Eco-Donate feature at any time via their account settings. Changes will apply to future transactions only.
4. The Each Person Eco Fund
4.1. All donations collected through Eco-Donate will be allocated to the Each Person Eco Fund.
4.2. The Eco Fund distributes contributions among various environmental charities, including but not limited to Ecologi and Carbon Footprint.
4.3. Each Person reserves the right to modify the list of beneficiary charities at its discretion.
5. Refunds & Cancellations
5.1. If a cashback transaction is later cancelled or refunded, the corresponding donation amount will be refunded to the user.
6. Sustainability Commitment
6.1. Each Person commits to using the Eco Fund to support high-impact environmental initiatives such as tree planting, reforestation, and carbon offset projects.
6.2. Each Person will provide periodic updates on the impact of the Eco-Donate initiative through its platform or other communication channels such as social media and email updates.
7. Amendments
7.1. Each Person reserves the right to update these terms and conditions at any time. Continued use of the Eco-Donate feature after changes are made constitutes acceptance of the updated terms.
8. Contact Information
For any questions regarding the Eco-Donate feature, please contact Each Person’s support team via support@eachperson.com.
6. USER CONDUCT
To ensure a positive experience for all, you agree to:
• Avoid Fraud: Do not manipulate or misuse the platform.
• Respect Others: Refrain from offensive, harassing, or discriminatory behaviour.
• Be Honest: Provide accurate information and refrain from impersonating others.
• Respect Intellectual Property: Do not replicate, modify, or misuse the platform’s design, content, or trademarks.
Violations may result in account suspension, Epoints forfeiture, or legal action.
7. LEGAL PROVISIONS
Limitation of Liability
Each Person is not liable for indirect or consequential damages, including loss of rewards or earnings, arising from your use of the platform.
Indemnification
You agree to indemnify Each Person against claims, damages, or expenses arising from your violation of these Terms.
Force Majeure
We are not responsible for service interruptions caused by events beyond our control, such as natural disasters or government actions.
Governing Law
These Terms are governed by the laws of England and Wales. Any legal disputes must be resolved in the courts of this jurisdiction.
8. CONTENT SUBMISSION
Users may submit content to the website, such as comments, reviews, or other materials. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, modify, and distribute your content. We reserve the right to remove or moderate user-submitted content that violates these Terms or is deemed inappropriate.
9. PRIVACY AND DATA COLLECTION
How User Data is Collected and Used
At Each Person, protecting your privacy is a priority. We collect and use user data in compliance with all applicable laws and regulations. The data we may collect includes:
Registration Information: Name, email address, and contact details provided during account creation.
Usage Information: IP addresses, device information, and browsing history.
User-Provided Data: Comments, feedback, or preferences shared during use of our services.
Cookies and Tracking Data: Information gathered via cookies for analytics and personalisation purposes (see our Cookie Policy for details).
We use this data to enhance services, communicate with users, customise experiences, and ensure platform security. We do not sell or share personal information with third parties for marketing purposes.
Personal information may be shared with third-party service providers involved in delivering the benefit to users. These third parties will use the information strictly for the purpose of processing applications and providing benefits, and they must adhere to confidentiality requirements.
Users have the right to request access to, correction of, or deletion of their personal information at any time. Requests should be directed to our customer support team. Certain information may be required to be retained for legal or legitimate business purposes.
Use of Cookies and Tracking Technologies
We may use cookies and similar technologies to improve user experience and analyse platform usage. Cookies are small text files stored on your device when you visit our site. They help us personalise your experience and track usage patterns.
You can manage cookie preferences through browser settings, but disabling cookies may limit certain functionalities.
Refer to our Cookie Policy for a detailed explanation of cookie usage.
Multi-Factor Authentication (MFA)
When Multi-Factor Authentication (MFA) is enabled, the user will be required to verify their identity using a secondary method, such as an SMS verification code.
The phone number used for this process will be securely stored in the user’s profile and encrypted in accordance with our data protection policies.
MFA is an optional feature and can be enabled or disabled at any time through account settings. We use a trusted third-party SMS provider to deliver authentication codes, and these providers are contractually obligated to comply with relevant data protection regulations.
SMS Recognition Notifications
Users may receive recognition-related SMS messages when a colleague sends them recognition through the platform. These messages are triggered either by:
• A mobile number saved in the recipient’s profile, or
• A mobile number manually entered by the sender at the time of recognition.
SMS messages are used solely to notify recipients of recognition activity and are never used for marketing or unrelated communication.
We do not verify ownership or prior consent for mobile numbers manually entered by users. By using the platform, all users agree to only input accurate and authorised contact details — specifically, phone numbers for individuals who have given permission to be contacted.
If you have received an SMS message in error, or if you no longer wish to receive SMS recognition notifications, please contact our support team at support@eachperson.com. We will promptly remove your number from the notification system.
All SMS messages are delivered through a trusted third-party provider. Phone numbers are stored securely and processed only in accordance with our Privacy Policy.
10. PAYMENTS AND BILLING (IF APPLICABLE)
Payment terms, refund policies, and billing details will be clearly outlined where applicable. Terms and conditions relating to the Diesel Card payments can be viewed in our Diesel Card T&C’s.
Dispute Resolution
Any disputes arising from website use will be resolved through negotiation or, if necessary, legal action in England and Wales. These Terms are governed by the laws of England and Wales.
11. LIMITATIONS OF LIABILITY
The website is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, regarding the operation and content of the website.
We are not liable for direct, indirect, incidental, consequential, or punitive damages arising from website use.
12. CHANGES TO TERMS AND CONDITIONS
Right to Update
We reserve the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.
Notification of Changes
Changes will be posted on the website, and significant updates will be communicated via email or other direct methods.
13. INTELLECTUAL PROPERTY
Copyright and Trademark Notices
All content on the platform—including text, graphics, logos, images, videos, and software—is protected by copyright laws and is the intellectual property of Each Person or its licensors. Unauthorized reproduction or distribution is prohibited.
The Each Person name and associated logos are trademarks owned by Each Person and may not be used without written permission.
14. TERMINATION OF SERVICES
Grounds for Termination
Services may be terminated for reasons including:
1. Violation of these Terms.
2. Non-payment of fees.
3. Legal or regulatory breaches.
4. Fraudulent or malicious activity.
5. Operational needs or force majeure events.
User Termination Rights
Users may terminate services under the following conditions:
1. Voluntary termination without breaching contractual obligations.
2. Expiry of the agreed service term.
3. Adherence to notice or cancellation requirements.
YOUR LEGAL RIGHTS
You are entitled to services performed with reasonable care. If we fail to meet these standards, you may request corrections, refunds, or compensation as per the Consumer Rights Act 2015.
Governing Law
These Terms are governed by the laws of England and Wales, and disputes may be brought in English, Scottish, Welsh, or Northern Irish courts, depending on the user’s location.
CONTACT INFORMATION
For queries or complaints:
Phone: 0118 230 5531 (Mon-Fri, 9am-5pm)
Email: support@eachperson.com
Postal Address: 8A Denmark Street, Wokingham, Berkshire, RG40 2BB
Website: www.eachperson.com
Complaints Policy
We are committed to providing excellent service, but we understand that issues may arise. If you have a complaint, we encourage you to let us know so we can address it promptly.
How to Submit a Complaint:
To ensure your complaint is properly reviewed, please complete our Complaints Form https://www.eachperson.com/complaints. This form helps us gather all the necessary details to investigate and resolve your concern effectively.
Our Process:
• We will acknowledge your complaint within 24 hours of receiving it.
• Our team will review your concern and aim to resolve it within 5 working days.
• If your complaint requires more time, we will keep you informed of the progress.
• Once your complaint has been thoroughly investigated, we will respond to this accordingly with our resolution.
For more information or assistance, please contact our support team.