How to set up your Recognition Manager password

1. Open your account setup email

Once you have been set up as an administrator on the Recognition Manager system, an email will be sent to you from with setup instructions.

Before you can log in to the Recognition Manager, you need to verify your account and create a password. You can do this by clicking on the verification link in the email.

  • If you have not received this email, you may want to check your spam or junk folder. Failing this, you may want to check that whoever put you on the system has used the correct email address.

2. If you have problems with the link, copy it from the email…

Some email clients can have problems with links in email messages. If for any reason the epoints admin portal does not load up correctly once you’ve clicked on the link, we would suggest that you copy & paste the address into the address bar yourselves as this often solves the problem.

To do this, you will need to click and drag your mouse cursor to highlight the whole of the address from start to end. You should then right-click on this highlighted link and select “Copy” from the menu that appears.

3. …and paste it into the address bar

Once you’ve copied the address, you should delete any text currently in the address bar (1). Once blank, right-click in the space and select “Paste” (2) from the menu that appears.

This will paste the address that you’ve just copied into the address bar. You then just need to press enter on the keyboard and the Recognition Manager will load.

4. Enter your password and click “Activate”

Enter the password that you wish to use in these two fields. This will need to be at least 6 characters long. Once you’ve done this, just click “Activate” to verify your account.

5. You’re ready to log in

The page should reload with the message “Account has been activated successfully”. To log in to the Recognition Manager now, you need to click “Login” (1) at the bottom of the screen and enter the details you just set up.

If you need any further help logging in, please see this guide.