Resources

The importance of NPS surveys at work

The importance of NPS surveys at work

ResourcesThe importance of NPS surveys at work July 2020 For the uninitiated, NPS translates to Net Promoter Score. It is essentially a metric that gauges customer satisfaction, loyalty, and brand support. Therefore, the NPS survey is a means of measuring...

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Going above and Beyond during Corona Virus; The Argyles

Going above and Beyond during Corona Virus; The Argyles

ResourcesGoing above and Beyond during Corona Virus; The Argyles June 2020 In a very short space of time, we’ve all had to adjust to new ways of working, especially within our care homes that had to sadly close to visitors, implement social distancing measures, and...

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Going above and Beyond during Corona Virus; Chilton Meadows

Going above and Beyond during Corona Virus; Chilton Meadows

ResourcesGoing above and Beyond during Corona Virus; Chilton Meadows May 2020 “Going above and beyond is something that comes naturally to the staff team at Bupa’s Chilton Meadows Care Home in Stowmarket Suffolk,” says Home Manager, Tania Thompson, who has been...

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Going above and Beyond during Corona Virus; Leominster

Going above and Beyond during Corona Virus; Leominster

ResourcesGoing above and Beyond during Corona Virus; Leominster May 2020 It wasn’t going to be a typical day off for two of the carers at Leominster Bupa Care Home.  They often give up their free time to help and have fun with the residents they have come to love as...

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Going above and Beyond during Corona Virus; Northlands

Going above and Beyond during Corona Virus; Northlands

ResourcesGoing above and Beyond during Corona Virus; Northlands May 2020 Deputy Home Manager, Annie Tolici, has been going above and beyond in ensuring residents are safe and secure at Bupa’s Northlands House Care Home in Southampton. Northlands House took the...

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Going above and Beyond during Corona Virus; Red Court

Going above and Beyond during Corona Virus; Red Court

ResourcesGoing above and Beyond during Corona Virus; Red Court Care Home April 2020 Melanie has worked at Bupa’s Red Court Care Home in Croydon for two years as the Home Manager. Due to the Coronavirus pandemic, the past few weeks haven’t been easy and like in all...

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Going above and Beyond during Corona Virus; Ashley Lodge

Going above and Beyond during Corona Virus; Ashley Lodge

ResourcesGoing above and Beyond during Corona Virus; Ashley Lodge Care Home May 2020 Going above and beyond for residents and their familiesLike many care homes across the country, it’s been a tough few weeks for Ashley Lodge, who care for residents with a range of...

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