For the uninitiated, NPS translates to Net Promoter Score. It is essentially a metric that gauges customer satisfaction, loyalty, and brand support. Therefore, the NPS survey is a means of measuring customer allegiance through simple questions. It could be about...

In a very short space of time, we’ve all had to adjust to new ways of working, especially within our care homes that had to sadly close to visitors, implement social distancing measures, and change entertainment activities to keep residents and staff safe. The team at...

“Going above and beyond is something that comes naturally to the staff team at Bupa’s Chilton Meadows Care Home in Stowmarket Suffolk,” says Home Manager, Tania Thompson, who has been nursing for three decades and working at the care home for the last three years....

It wasn’t going to be a typical day off for two of the carers at Leominster Bupa Care Home.  They often give up their free time to help and have fun with the residents they have come to love as part of our care home family, but today was going to be a bit different....

Deputy Home Manager, Annie Tolici, has been going above and beyond in ensuring residents are safe and secure at Bupa’s Northlands House Care Home in Southampton. Northlands House took the difficult decision to restrict visiting by family and friends in March and since...

Elmstead is 41-bed care home based in Chislehurst in Kent and provides residential care for those living with or without dementia. The past few weeks have been very different and the entire team at Elmstead has had to adapt quickly to an unprecedented and fast-moving...

Melanie has worked at Bupa’s Red Court Care Home in Croydon for two years as the Home Manager. Due to the Coronavirus pandemic, the past few weeks haven’t been easy and like in all care homes across the country, the team has had to adapt quite quickly to an...

Like many care homes across the country, it’s been a tough few weeks for Ashley Lodge, who care for residents with a range of needs including residential, nursing and dementia. But with great leadership and a dedicated team, they have adapted to the changes and the...